JP

Julie P. 9 years ago • From Google

Rating

Bad

Terrible medical centre with uncaring and unhelpful staff

I am utterly appalled by this medical centre's approach to patient care. Their primary focus seems to be financial constraints rather than genuine patient support. They denied a prescription for a controlled medication without any empathy for my situation, leaving me to struggle through withdrawals and desperately seek help. It's unacceptable that I had to beg a physician to prevent my suffering. Some doctors here are so dismissive they won't even acknowledge patients or listen to their concerns - a fact recently confirmed when hospital notes were found completely inaccurate. My established pain management plan was arbitrarily changed solely due to cost considerations, making me feel like a mere financial calculation rather than a human being. My specialist's recommendations were completely disregarded. The reception staff are discourteous, though I must commend the pharmaceutical team who remain professional. Hillview should be ashamed of their approach, which seems designed to intimidate and minimize patients already enduring significant challenges. Their conduct is so poor that I am actively seeking alternative medical care. Anyone considering this surgery should be warned: avoid this place entirely.

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