HN

Henareh N. one year ago • From Google

Rating

Bad

Terrible medical centre with zero patient care

This is hands-down the most terrible general practice I've ever encountered, run by incompetent staff who seemingly have no business working at a medical facility. The reception team is completely indifferent to patients' needs and time constraints! Avoid registering with this surgery at all costs! Their management is abysmal and their organizational skills are non-existent. I've experienced numerous appointment mix-ups, but the recent incident was the last straw. Two weeks ago, I called to schedule a pap smear test, and the receptionist confirmed a Friday appointment at 12 pm. Upon arrival, they claimed no such booking existed under my name. How is this even possible? Why are unqualified individuals handling critical administrative tasks? I had to take time off work for this appointment, and their total lack of professionalism is infuriating. Is it genuinely so challenging to perform your job with basic competence? Absolutely shameful!

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