AA

Anoymous A. 10 months ago • From Google

Rating

Bad

Terrible medical experience with invasive ai scribe

Completely unacceptable experience. I requested a straightforward blood test from my GP, typically handled via email for minor matters. Instead, I was forced to navigate a convoluted website booking system with irrelevant questionnaires. The assistant practitioner (AP) documented completely false information in my NHS app - claiming I smoke 10 cigarettes daily when I'm a lifelong non-smoker. Even more shockingly, she noted alcohol testing when I've been teetotal for over three decades. She even suggested I'm at high risk of stroke and cancer, all for a simple blood test! I've emailed requesting removal of these fabricated notes but expect no response. I'm outraged by this substandard system that demands unrelated medical information and then records it inaccurately. Upon reflection, I discovered they secretly used an AI tool called Accrux Scribe without my consent or knowledge, which apparently generated these notes without human verification. I absolutely refuse to proceed with this blood test under this AP's care, fearing further inaccurate AI-generated documentation that could compromise my health. After 24 years with this surgery, ending up in this situation is devastating and deeply upsetting. Patients must be warned. I believe there's a legal requirement for patient permission before using AI in consultations - it felt like an unseen, intrusive listener in the room.

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