The Golborne Medical Centre
JS
J S. 3 years ago • From Google
Bad
You should approach this medical practice with extreme caution and skepticism. I rarely visit this surgery, and now I understand why; An administrative staff member inappropriately disclosed my confidential medical information to a family member without authorization. On 21st February 2023, a family member contacted me, revealing that a staff member had shared information about me. Upon questioning, details were revealed that directly violated the NHS act 2006 section 251, resulting in my medical records being improperly shared. When I discovered the surgery had been seeking me and learned about the telephone conversation, I called on 30th February 2023 seeking an explanation for the unauthorized disclosure. I informed the senior practice manager about the harassment resulting from this breach, expressing my distress. The manager acknowledged the confidentiality violation, offering seemingly sincere apologies and promising a formal letter of apology. However, the letter I received later that day was meaningless, failing to genuinely acknowledge the breach and instead appearing to apologize for the act of writing to me. The letter remains incomprehensible, demonstrating a complete lack of accountability and revealing the Golborne Practice west Ten group's profound disregard for patient trust. Throughout my 20+ years as a patient, I have encountered numerous instances of malpractice but remained silent until now. This unauthorized disclosure represents the ultimate betrayal of patient confidentiality. Those entrusted with sensitive information should be trustworthy professionals, not gossip-mongers. I am particularly disappointed that the surgery, led by a Muslim practitioner serving a significant Muslim patient population in Kensington, displays such a profound lack of moral integrity. Despite proudly displaying professional credentials, the leadership fails to properly supervise and vet administrative staff. I challenge Dr. Razak: How would you feel to have your rights violated and be treated with such contemptible indifference? If you cannot relate to your patients, are you truly suitable for your role? A new building cannot compensate for fundamental moral failings and a approach that prioritizes bureaucratic compliance over genuine patient care.
Susy C.