Shakespeare Road Medical Practice
AS
A S. 3 years ago • From Google
Bad
Over the past decade and a half, this medical practice has progressively declined in their quality of care. I've repeatedly attempted to address ongoing health concerns through e-consults and phone calls, yet I feel completely disregarded. Their communication is frustratingly inconsistent - they promise to contact me on a specific date and time, but consistently fail to follow through, instead attempting to reach me at random, inconvenient moments without any consideration for my work schedule. As a dental nurse working the same hours they operate, I cannot always have my phone accessible during treatments. The most shocking incident occurred recently when they callously advised me to wait until 6:30 to call 111, purely to absolve themselves of responsibility after their office closes. The receptionists are unhelpful, and the doctors seem content to manage everything through impersonal phone consultations, never requesting an in-person examination. This approach is so negligent that I fear they will only take action after a serious incident occurs. Their lack of genuine patient care is absolutely appalling.
Fairy F.