NE

Nicola E. one year ago • From Google

Rating

Bad

Terrible medical practice that fails mental health patients

The entire medical facility seems to rely solely on two physicians. The front desk personnel (specifically staff member A) display discourteous and dismissive behavior, frequently terminating phone conversations abruptly. Individuals struggling with mental health should absolutely steer clear of this practice. Despite repeatedly seeking assistance, I was left feeling suicidal. Dr. Oni's response was to dispatch a letter claiming I was offensive, and then suddenly discontinue my long-term pain medication (morphine/tramadol) simply because she disliked my demeanor. This abrupt cessation caused me severe medical complications - essentially serving as punishment for experiencing a mental health crisis. I am genuinely astonished they have maintained a seemingly positive professional rating. I am currently pursuing an official review with the Care Quality Commission to reassess their standing. ABSOLUTELY DO NOT RECOMMEND

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