DD

Daisy D. 2 years ago • From Google

Rating

Bad

Terrible medical practice with disrespectful and unhelpful staff

The staff are discourteous, dismissive, and fail to listen properly. Attempting to file a complaint is futile since you're immediately marginalized for voicing concerns. This is undoubtedly the most subpar medical practice I've encountered, with management swiftly criticizing patients while defending their employees' unacceptable behavior. Patients are neither treated equitably nor respectfully, yet the staff demand reverence. Receptionists undermine patients by suggesting their issues aren't critical - in my case, post-surgical complications with a raging infection showing sepsis symptoms, I was instructed to call back another day. Ultimately, I ended up in A&E, where professionals fortunately took my condition seriously. Apparently, receptionists with their self-perceived expertise can arbitrarily determine medical urgency. The blatant disregard for patient welfare is astonishing. While the doctors and nurses are generally courteous, they struggle with interdepartmental communication. Obtaining prescription authorizations is an absolute nightmare, as staff seemingly cannot comprehend the basic requirement of reviewing each other's notes. I absolutely cannot recommend this practice to anyone.

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