Laburnum Health Centre
Ekuba E. 3 years ago • From Google
Bad
Terrible medical practice with frustrating appointment system
I'm utterly disgusted by this medical practice. They used to be reputable, but now they're terrible. For two weeks, I've been attempting to schedule an appointment via telephone, so I decided to visit in person, especially since their message states "Appointments for the doctor are available via telephone or face to face". On August 1st, 2022, I arrived at 8:28am and approached the desk at 8:30am. To my absolute astonishment, I was informed I must phone in and cannot book an appointment in person. How exclusionary is that?! What provisions exist for deaf individuals or those without phones?! Moreover, why does their telephone message claim appointments can be booked by phone or in-person (which I've recorded)? Even worse, I lingered and dialed multiple times between 8:30am and 8:32am, only to receive a message that the surgery is closed. Returning inside to inquire, I found staff casually chatting with no phones ringing. They insist the phone lines are open. I continued dialing until 9am, encountering only busy signals or closure messages. Observing through the glass doors, I noticed only one person occasionally answering the phone. They clearly weren't overwhelmed, which made me question their true intentions! At 9am, I finally got through, only to be told no appointments remain. They're bewildered why patients resort to A&E or hospital settings instead of attempting a GP appointment. I'll absolutely be changing practices - this is completely unacceptable!
I would rate this zero stars if possible. I scheduled an immunization appointment for my son a month in advance. When I called that morning to confirm the date and time, I arrived at the clinic only..
Laburnum Health Centre
C B.
Don't fall ill at this place, they're completely indifferent to patient care. Update after 12 months: I'm still unable to secure a consultation. Every time I phone, the message claims all slots are..
Laburnum Health Centre
Anonymouse
They never even cared if I’m alive or not,never pick my calls even if I’m seeing symptoms of crisis maybe I need an advice or an antibiotics to treat my infections,I been register with them for..
Laburnum Health Centre
Ana S.
Scheduling an appointment here is incredibly frustrating. I was instructed to call at 8:30, but the clinic doesn't even open until 8:45, and when I finally try to get through, the phone line remains..
Laburnum Health Centre
أبو ن.
Appalling service from start to finish. Securing a doctor's appointment has been impossible for months, even prior to the COVID-19 outbreak. The medical practice is completely ineffective. I've..
Laburnum Health Centre
Mercy O.
Absolutely dreadful medical practice. I was forced to abandon this place and return to my former doctor's surgery, which I previously considered subpar.
Laburnum Health Centre
Tracey P.
I'm completely baffled by the medical care I've received here. During my most recent consultation, the physician essentially dismissed my health concerns, telling me I must simply accept my symptoms..
Laburnum Health Centre
Anamika A.
I had a positive interaction with this medical practice. The staff members are welcoming and supportive. I would suggest this general practitioner, their excellent physicians, and specifically Dr. J..
Laburnum Health Centre
Hassan A.
Just when you believe this general practice couldn't sink any further, they manage to descend even deeper. They now subject patients to an entire informational presentation before even attempting to..
Laburnum Health Centre
RCC G.
An absolute disaster of a general practitioner. Dr Sharma ranks among the most incompetent doctors I've ever encountered. He demonstrates zero respect and displays appalling bedside manner towards..
Laburnum Health Centre
Aurelija S.
This general practice is absolutely horrendous - the most incompetent medical center in London. I've repeatedly requested medication I've been taking for over two decades to manage stomach acid, yet..
Laburnum Health Centre
Michelle M.
Jenny at the front desk is truly exceptional. While waiting for my appointment on January 11th, 2024, I spent time in the reception area from 10:10 to 10:55. I observed her interactions with both..
Laburnum Health Centre
DOnly1_B D.
Absolutely the most terrible medical facility ever!!! It takes forever to even reach someone and schedule a consultation!!!!! Their service is completely unacceptable
Laburnum Health Centre
Elizabeth S.
Jenny is truly a delightful professional. Her attentiveness, warmth, and expertise were exceptional. She transformed my doctor's appointment into a positive experience, ensuring I received..
Laburnum Health Centre
Karen S.
I've recently transferred to this medical practice following the closure of my previous one. I must emphasize how thoroughly satisfied I am with their communication, support, and the overall..
Laburnum Health Centre
Charley G.
It's impossible to schedule an appointment - I've been attempting to book for weeks now. Even when you manage to call early in the morning, all available time slots are already filled. They then..
Laburnum Health Centre
Ifemeje E.
Scheduling an appointment can be quite the ordeal
Laburnum Health Centre
Minahil P.
Booking an appointment here was incredibly frustrating. I had to repeatedly dial their number, around 50 times, just to schedule a simple slot - what a completely unproductive experience.
Laburnum Health Centre
L S.
I called the medical practice today and had a delightful conversation with a receptionist who went above and beyond to assist me. She was incredibly accommodating, and her soothing, compassionate..
Laburnum Health Centre
Obedient B.
I've been a patient at this medical practice since childhood, and ever since Dr. Sharma departed, the quality has drastically declined. Their current administrative system is clearly ineffective...
Laburnum Health Centre
Paulina D.