ND

Nick D. 2 years ago • From Google

Rating

Bad

Terrible medical practice with frustrating communication issues

The reception team is unhelpful, often ignoring calls (I had to resort to using a private number to connect), and they mix up scheduling - booking blood result reviews instead of actual blood tests. You receive a confirmation text believing tests are set, but the designated clinic hasn't been informed, resulting in wasted time and mandatory self-rescheduling, which typically takes an additional 2-2.5 weeks. The newer physicians are equally disappointing, displaying complete lack of compassion, reflexively attributing symptoms to stress, and rushing patients through consultations in under five minutes. I strongly recommend avoiding Dr. Khan (male). Given these persistent issues, along with other complications, I ultimately decided to transfer my medical care elsewhere. While the physical medical practice itself remains clean, modern, and aesthetically pleasing, the staff's performance fundamentally undermines the entire patient experience.

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