CR

Craig R. 6 years ago • From Google

Rating

Bad

Terrible medical practice with frustrating phone system

I'm forced to call for a triage callback just to determine my medical needs, and this can only happen before 12:30 - it's ridiculous how far this practice has fallen. Every single month, the quality of service deteriorates further. The receptionists are constantly arguing with walk-in centre nurses over the phone, refusing to provide appointments and pushing patients to alternative services. You're completely blocked from seeing a doctor without first receiving a callback. How on earth is someone like a professional driver supposed to get medical attention? I require a flu vaccination and need to discuss medication adjustments, so I'd prefer handling everything in one visit. I might even be able to resolve my medication issues via phone, but they're inflexible about speaking with patients outside their narrow morning window. Why are they so obsessed with online services when they clearly have at least three receptionists staffed at all times? Perhaps they forget that not everyone can sit by a phone all day due to work constraints...

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