Beacon Health Kensington
SM
Sunshine M. 3 years ago • From Google
Bad
I completely concur with previous commenters that this is the absolute worst medical facility imaginable. The receptionists are perpetually glued to their phones beneath the front desk. I spent an entire week calling repeatedly throughout each day, yet not a single call was ever answered. Desperate, I visited the practice directly because my child had run out of medication. As usual, the receptionist's response was to tell me I must phone to schedule an appointment. While standing right there, I called the reception desk on speakerphone, revealing their phones were completely inactive. I confronted them directly about how they expect to book appointments when their communication is so dysfunctional. This medical practice will continue to have these problems until they replace their incompetent reception staff. Every time you visit, the waiting area remains completely empty. I'm using an anonymous profile, and your system seems incapable of accurately tracking patient registrations. I've been a patient here for four years, yet you claim I'm not registered - absolutely ridiculous! You consistently claim no appointments are available, but the clinic is always deserted, like a ghost town. Why do these reception staff even work here if they're unwilling to assist patients? In just two days, I called 72 times without success.
Victoria E.