JH

Jessica H. 2 years ago • From Google

Rating

Bad

Terrible medical practice with impossible appointment system

After switching from Church Lane Surgery to Mount Chambers, I'm deeply regretting my decision. I've been sent to A&E due to a test that hospital staff knew would cause a false positive, but the GP was unaware. For two days, I've struggled to secure an appointment, which can only be booked on the day (an absurd policy). When I called at 8:04, I was cut off twice because 30 people were already waiting. Eventually, I was 27th in the queue. While waiting, I attempted to use their online booking system, which was a frustrating maze. On my mobile, I couldn't see the "join" option and discovered I needed to switch to desktop view. After joining, I submitted a request, only to be told later that morning they'd reached capacity and suggested trying again tomorrow at 8:00. Today, calling at 8:01, I was again cut off repeatedly with 30 people in the queue. I resorted to their online system, though I'm skeptical of its effectiveness given their call capacity limits. So far, the service is abysmal. At Church Lane, I could always get through, and their online system was user-friendly. Moreover, same-day appointments were actually possible. I'm seriously considering switching back. This move to Mount Chambers was a terrible mistake.

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