Fell Tower Medical Centre

The doctor provided a thorough explanation, and I'm delighted that in-person consultations have resumed.

Update after further visits - it's getting better! What an utterly frustrating experience. Spending 30 minutes on the phone just to secure an appointment seemed reasonable during winter's illness..

Excellent medical professionals, but their phone communication is incredibly frustrating and practically impossible to navigate.

I've been a patient here for as long as I can remember, and they consistently provide exceptional care. The staff is incredibly supportive, compassionate, and attentive. I'm truly grateful for..

The medical professionals here, both physicians and nursing staff, are excellent. However, the reception team is absolutely dreadful! They seem completely absent and ineffective. It's nearly..

My fingers are crossed that you never need to reach out to them. Any medical issue will likely resolve itself before you can actually connect with a physician! Truly, I'm exhausted from attempting..

Econsult offers a good service with friendly staff, but I'm puzzled by their GP selection process. It seems counterintuitive to ask for a preferred doctor and then provide options that exclude that..

I scheduled an appointment but ended up sitting in the waiting area for 25 minutes, only to be informed by the front desk staff that my booking wasn't actually registered. This is the second time..

Attempting to schedule a pediatric consultation via telephone turned into a frustrating ordeal. This marks the second instance where I've been subjected to an excessively long wait time, lingering..

Their customer service is completely ridiculous. As someone working a full-time job, scheduling an appointment is nearly impossible. I'm forced to waste over an hour waiting on hold, only to be left..

I'm consistently able to secure a same-day appointment when I call early in the morning. The reception team is welcoming and supportive, providing alternative options if I contact them later in the..

While some NHS practices truly prioritize patient care, Fell Tower decidedly falls short of that standard. Their most recent disappointment involves scheduling my blood test and then abruptly..

The reception team is utterly incompetent and dishonest. I've had to make two separate trips to the medical center because their phone lines are completely unresponsive, and when you finally do..

The front desk employees desperately require training in customer service and interpersonal communication, as their current performance is completely unacceptable.

The scheduling process is completely ridiculous and makes no sense whatsoever.

Consistently compassionate and supportive

Claims to have a wheelchair-friendly entrance, but it falls short of true accessibility. The doorway isn't flush with the street, and without an automatic door, I found it impossible to navigate my..

Absolutely unbelievable, the front desk staff appear completely incompetent with their phone handling. It seems like they deliberately avoid answering calls - do they flee when the phone rings? I..

I'm dealing with a recurring urinary tract infection and needed surgery-related medication, but after spending 10 minutes on hold, I was informed I'd have to submit a lab sample before receiving my..

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