Lifeboat Quay Medical Centre
BH
Baylie H. 3 years ago • From Google
Bad
Absolutely appalling service!!! Their proclaimed ethos and principles on their website are completely hollow. They claim to be courteous and patient-focused, but my experience couldn't be further from that! I attempted to request a prescription repeat, which the doctor had previously suggested I do via an appointment. To streamline the process, I called to request the repeat, only to be rudely accused by the receptionist of attempting to manipulate the system. When she insisted I would have to wait and follow their strict process, I tried explaining my intentions were to save time, but she became even more defensive. She then point-blank refused to provide her name and suggested I file a formal complaint. This is my second negative encounter with this practice in just six months! Without doubt, this is the most unprofessional and discourteous receptionist I've ever encountered. They preach about not tolerating patient abuse, but ironically, their staff should be held to the same standard! I'm skeptical they'll genuinely review the call and improve their communication. Update... After writing to the Surgery Manager (the only permitted contact method), she called once, left no message, and made no further attempt to reach me! I had no means to call back. Subsequently, I received a letter stating an investigation was underway. Given the overwhelmingly negative reviews, I'm highly doubtful this will result in any meaningful change. Their management approach clearly explains the surgery's terrible reputation.
Adam L.