Lifeboat Quay Medical Centre
Baylie H. 3 years ago • From Google
Bad
Terrible medical practice with rude receptionists
Absolutely appalling service!!! Their proclaimed ethos and principles on their website are completely hollow. They claim to be courteous and patient-focused, but my experience couldn't be further from that! I attempted to request a prescription repeat, which the doctor had previously suggested I do via an appointment. To streamline the process, I called to request the repeat, only to be rudely accused by the receptionist of attempting to manipulate the system. When she insisted I would have to wait and follow their strict process, I tried explaining my intentions were to save time, but she became even more defensive. She then point-blank refused to provide her name and suggested I file a formal complaint. This is my second negative encounter with this practice in just six months! Without doubt, this is the most unprofessional and discourteous receptionist I've ever encountered. They preach about not tolerating patient abuse, but ironically, their staff should be held to the same standard! I'm skeptical they'll genuinely review the call and improve their communication. Update... After writing to the Surgery Manager (the only permitted contact method), she called once, left no message, and made no further attempt to reach me! I had no means to call back. Subsequently, I received a letter stating an investigation was underway. Given the overwhelmingly negative reviews, I'm highly doubtful this will result in any meaningful change. Their management approach clearly explains the surgery's terrible reputation.
My GP for 23 years has left. The replacement I find to be young, arrogant and dishonest. Not comfortable with this practice any more.
Lifeboat Quay Medical Centre
storm s.
Absolutely dreadful service, consistently left waiting well beyond my scheduled time slot with no respect for my schedule.
Lifeboat Quay Medical Centre
Adam L.
The medical staff exudes warmth and friendliness once you manage to see them. However, the journey to that point is fraught with frustration. Phone services are virtually unusable, with interminable..
Lifeboat Quay Medical Centre
Jonathan Pilley
This practice used to be so good. But now it's been infected by the Adam Practice and it's awful attitude towards patients, constant delays and pathetic excuses. The staff at Lifeboat Quay do their..
Lifeboat Quay Medical Centre
Zoe G.
What an absolute farce of a medical practice.... I was placed on a waiting list two months ago for an implant procedure. Two weeks back, I was told I was next in line for scheduling. On Tuesday..
Lifeboat Quay Medical Centre
C R.
1 hour, 33 minutes, and 54 seconds ago, I joined the telephone queue for a prescription, starting at position 5. Now, I'm down to position 2. It's absolutely mind-boggling how long it's taking to..
Lifeboat Quay Medical Centre
Poole P.
The medical care at this establishment has taken a drastic turn for the worse since its relocation from Lagland Street and Dr. Nelmes' departure. The merger with Adams practice has only exacerbated..
Lifeboat Quay Medical Centre
Stephen M.
This practice is an absolute farce! The appointment booking process is ridiculously limited - you can schedule only online or in-person at the practice, but definitely not by phone! And that's where..
Lifeboat Quay Medical Centre
Dale W.
In a rush for my scheduled visit, I encountered a frustrating experience. While waiting on hold (7th in line), the receptionist took an excessive amount of time to locate my information. A staff..
Lifeboat Quay Medical Centre
Charlotte W.
After being loyal to this medical practice for a quarter-century, I'm deeply disappointed since their relocation to Lifeboat Quay. The current service quality is unacceptable. Despite understanding..
Lifeboat Quay Medical Centre
Julie W.
A complete disaster of a procedure that left me desperately pleading for my essential medication... seriously, just avoid this at all costs
Lifeboat Quay Medical Centre
Duncan W.
Perfectly situated with convenient parking and excellent public transportation access. Despite being a recently constructed facility, it maintains the welcoming staff from its previous iteration. I..
Lifeboat Quay Medical Centre
Janice L.
This establishment deserves the lowest possible rating - absolutely terrible. They botched my father-in-law's death certificate, and their customer service is a complete nightmare. Every single time..
Lifeboat Quay Medical Centre
Holly S.
I experienced significant frustration with this service. Securing an appointment proved to be an arduous task, spanning nearly a month and a half. When I finally managed to schedule a telephone..
Lifeboat Quay Medical Centre
JRA J.
Disrespectful, incompetent, and technologically outdated. If you're not initially seeking a tinnitus consultation, you'll likely develop the condition while enduring their excruciating classical..
Lifeboat Quay Medical Centre
Debra B.
Excellent training experience. Quick scheduling. Superb overall service. Friendly personnel.
Lifeboat Quay Medical Centre
Keith C.
I had been a patient at this medical practice for more than two decades, enjoying a warm rapport with two general practitioners whom I felt truly understood me. Unfortunately, when both retired..
Lifeboat Quay Medical Centre
James S.
Terrible experience from start to finish. Every single call means being stuck in a queue for a quarter of an hour, only to encounter dismissive front desk staff who seem more like barriers than..
Lifeboat Quay Medical Centre
Christine B.
The merger with Adam Practice has only exacerbated an already challenging situation. What was once merely problematic has now devolved into an absolute fiasco. The current state of affairs is..
Lifeboat Quay Medical Centre
Grant G.
Unquestionably the most appalling medical practice imaginable. Getting past the front desk feels like navigating a minefield, and scheduling an appointment requires waiting an eternity. Michelle,..
Lifeboat Quay Medical Centre
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