ST

Shadow T. 4 years ago • From Google

Rating

Bad

Terrible medical practice with rude unprofessional staff

If I could give zero stars, I absolutely would. I've been a patient at this practice for years, and recently, a doctor who has since left was the only competent one. I've repeatedly visited complaining about pain, and they consistently dismissed my concerns, claiming everything was fine. Eventually, one doctor finally ordered a blood test. Moreover, the receptionists are incredibly rude and disrespectful, showing no regard for patients or providing quality service. Just this week, when my mom called to inquire about her results - which have been pending for nearly four weeks - the receptionist she spoke with was hostile and shouted at her. The receptionist promised a doctor would call at 3 pm, but no call was made, prompting my mom to consider private healthcare. Additionally, when I requested a medication dosage change, the receptionist provided the wrong prescription. I'm seriously considering reporting this GP practice to the CQC because the service quality is abysmal, and patients are treated without an ounce of compassion. These receptionists desperately need basic customer service training.

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