KW

Kadee W. 10 months ago • From Google

Rating

Bad

Terrible medical practice with terrible customer service

Their service is a complete waste of time. Booking an appointment is so convoluted that most patients give up before succeeding. Last week, they booked me with a doctor who wasn't even working, despite my request for a female physician. This morning was my only available slot before next week, so I squeezed it between work hours and arrived just 6 minutes late. They tried to reschedule me, even though their own confirmation message states rescheduling is only required if you're more than 10 minutes late. I was then made to wait an additional 10 minutes in the waiting room before the doctor arbitrarily refused to see me. The service is absolutely atrocious, and the staff demonstrates remarkable incompetence. UPDATE: The GP privately messaged me, claiming their staff aren't lazy and blaming me for the situation. When I attempted to respond, messaging was blocked. I challenge them to review their CCTV, which will confirm I didn't exceed the late arrival threshold and was deliberately kept waiting until past the appointment time. It's unsurprising they have less than a two-star rating. I haven't even touched on their consistent prescription errors and delays...

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