Oakwood Medical Centre
BW
B W. 2 years ago • From Google
Bad
Regrettably, this medical practice is fundamentally flawed. Their approach, from leadership to ground-level staff, prioritizes business interests over patient care and compassion. I'm currently recovering in a hospital bed following a complicated ankle surgery. During this challenging night, pain and discomfort are compounded by the additional stress this practice has recently inflicted. Their communications—via text, email, and phone—have been consistently cold and unsympathetic. While I acknowledge the necessity of changing my GP surgery after moving, I believe healthcare providers should demonstrate flexibility for patients actively undergoing critical medical treatment. Despite having recent ankle surgery and pending hip scan results and specialist referrals, I received an aggressive text threatening immediate removal from their patient list the day before my operation. Such actions have caused me unnecessary emotional distress. Any positive encounters here are likely to be short-lived; eventually, the practice and its staff will inevitably disappoint you. It seems they lack genuine empathy and are fundamentally unsuited to healthcare work. Their approach appears more focused on dismissing patients as hypochondriacs rather than providing meaningful support. Telephone access is virtually impossible, and in-person interactions typically involve discourteous reception staff. My strongest recommendation is to seek registration elsewhere if you have any alternative options.
St H.