Queens Park Health Centre
MA
M A. 5 years ago • From Google
Bad
The moment you call, they greet you with an overly dramatic "hello what's the emergency?" as if you're dialing an emergency services number. You're then forced into a frustrating conversation with a receptionist who seems to believe she's a medical expert, and you must somehow prove that you're genuinely ill to earn a callback from the GP. This practice has clearly deteriorated, and today it represents the absolute lowest point I've ever experienced. My brother had been unwell for several days, running a fever, and when I inquired why he hadn't sought medical attention, he explained his reluctance to interact with the receptionists. I'm certain he's not alone in this sentiment. These staff members are potentially putting lives at risk. It's high time this medical practice either undergoes a complete management overhaul or simply shuts down altogether.
Mostafa D.