BG

Becky G. one year ago • From Google

Rating

Bad

Terrible medical practice with unhelpful and rude staff

I've been a patient at this medical practice for years, and aside from a few competent doctors, the overall experience is terrible. The receptionists are incredibly unprofessional, failing miserably at their basic responsibility of welcoming and scheduling patients who are likely already feeling anxious and vulnerable. No matter how polite I am, they remain consistently abrupt and unfriendly. When I called seeking urgent help about medication causing severe bleeding, the receptionist was completely unhelpful, merely sending a link without proper assistance. Upon explaining I couldn't access the link, she barely collected my details and claimed a doctor or nurse would contact me. Predictably, I received another inaccessible link after earlier navigating a complex online 111 process that specifically instructed me to contact my GP. My frustration with this practice has reached a point where I'm seriously considering changing providers, despite having been registered here my entire life. I deeply respect the NHS and understand the challenges of healthcare, but surely some basic staff sensitivity training isn't too much to ask.

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