LC

Luca C. 4 years ago • From Google

Rating

Bad

Terrible medical practice with unhelpful receptionists

I encountered the most abysmal medical service imaginable. The receptionists were completely unhelpful, displaying a dismissive and discourteous demeanor. They insisted on pushing everything online, causing me to wait over a week, only to then claim there was an error with my initial request (despite receiving an automated confirmation text). They demanded I restart the entire process, which meant enduring another week-long wait for a doctor's consultation. By then, my medical issue had persisted for well beyond two weeks. After waiting two weeks for a physician's call, as the doctor was apparently overwhelmed, I ultimately sought emergency treatment at the hospital, where they administered an urgent steroid intervention. Once the doctor finally contacted me, everything seemed resolved, and they recommended taking paracetamol until our follow-up conversation. Is this truly how patients are treated in the UK? I strongly advise against using this practice center - the reviews speak for themselves. I regret not thoroughly investigating beforehand.

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