AA

Aa A. 2 years ago • From Google

Rating

Bad

Terrible medical practice with unhelpful staff

I've been a patient at this practice for several years, and I'm completely fed up with the consistently rude and dismissive receptionists. They constantly claim to be overwhelmed and use COVID as a convenient excuse, showing zero compassion for patients. During in-person interactions, they visibly display contempt by rolling their eyes and sighing dramatically when I ask questions. Their behavior is utterly unprofessional. The phone lines are perpetually jammed, and I frequently spend up to thirty minutes just trying to reach someone. Moreover, they routinely make scheduling errors, booking appointments I never requested, and causing significant delays in my medical care. Whenever I call seeking information, they are entirely unhelpful, quickly deflecting my concerns and telling me to wait or simply brush me off. When I visit in person, I'm met with the same response about being too busy. Their rudeness and incompetence are truly astounding. When I attempted to discuss filing a complaint with the senior receptionist, they conveniently redirected the conversation. Even the doctor, when approached about the complaint process, dismissively suggested I check their website. The entire operation is an absolute mockery of professional healthcare service.

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