LL

Loosetooth L. 7 years ago • From Google

Rating

Bad

Terrible medical practice with zero compassion or competence

I'm giving them the minimum rating of 1 star only because a zero-star option doesn't exist. Their professional incompetence is truly remarkable. My wife was a patient for several years, consistently experiencing subpar service or encountering bizarre incidents that required my intervention, often needing me to calm her and personally visit the surgery to resolve issues. Eventually, she became so uncomfortable that she refused to attend appointments alone. The medical staff are hostile, demonstrating a profound lack of empathy, frequently making inappropriate and offensive comments, creating an overwhelmingly negative atmosphere. I'm attempting to convey our experience without delving into excessive detail... Ultimately, I filed formal complaints during the last two encounters, and predictably, the practice manager manipulated the process to dismiss them. Our resolution? We transferred my wife's care to Barton House GP, located on the opposite end of Albion Rd. The difference is extraordinary. If you're seeking a medical practice, I strongly advise steering clear of this establishment - they are fundamentally incompetent. Choose Barton House instead.

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