PC

P C. one year ago • From Google

Rating

Bad

Terrible medical practice with zero customer service

This practice merits zero rating. The front desk personnel are discourteous and deliberately obstruct patient needs. Zoe stands out as particularly unhelpful. Securing an appointment within a week seems impossible, with online booking requests hitting their daily limit shortly after 9am, effectively preventing patients from scheduling. Despite the waiting area appearing empty, they consistently claim to be fully booked. The appointment allocation process is fundamentally flawed, resulting in patients being scheduled with inappropriate healthcare professionals. Patients frequently arrive for an appointment, only to have the nurse refuse treatment, insisting they should have been booked with a doctor. This creates a cascade of delays, forcing patients to wait another week for a doctor's appointment after already enduring a lengthy initial wait. I've repeatedly encountered prescription errors, necessitating constant follow-up to ensure accuracy. The practice's management is clearly substandard, with Karina, the practice manager, demonstrating poor leadership. Effective leaders establish organizational culture, and this practice desperately needs improved management. The most recent CQC inspection confirmed the practice's deficiencies, issuing a formal warning in January 2025 regarding governance failures. I strongly advise against registering with this practice.

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