BC

Ben C. 4 years ago • From Google

Rating

Bad

Terrible medical practice with zero customer service

Genuinely the most frustrating medical practice. Despite understanding some clinics are more hectic, I've been registered here for over half a decade, barely used their services, and can exclusively secure appointments through 111! Their online platform is unreliable, with E-consult consistently redirecting patients elsewhere. I've contacted their office numerous times, and the fastest phone response has been around 20 minutes. Once connected, there's an obvious rush to terminate the conversation as quickly as possible. Something as straightforward as inquiring about childhood flu vaccinations becomes an impossible task. The e-consult system provides zero assistance, and after three days of attempting to connect, their "extremely high call volumes" prevent me from even holding for an hour. I contacted local pharmacists, who merely repeat that it's a child flu jab and I must contact my GP.

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