Silver End Surgery
DD
Denise D. one year ago • From Google
Bad
I'm done with this medical practice due to their incredibly poor attitude, forcing my husband to seek alternatives as well. Dawn, who no longer works at reception, was the only pleasant staff member. The rest are completely unacceptable. My husband attempted to book an appointment through their app but failed, and when he called, he was told no appointments were available and to try again tomorrow - despite having a severe chest infection that may now require hospital treatment. The rudeness seems systemic, with staff behaving badly because the management is equally terrible. I'm astounded by how they can treat patients with such complete disregard and lack of empathy. This is the NHS, which has clear guidelines they should follow, yet they seem to believe these rules don't apply to them. I've formally requested their complaints procedure three separate times by mail and have received nothing in response, which is incredibly suspicious!!!!
Zak Z.