CG

Ce G. 4 years ago • From Google

Rating

Bad

Terrible medical practice with zero patient care

I've been a patient at this practice for over 20 years, and the decline has been dramatic. Initially, getting a GP appointment was straightforward and convenient. However, the quality of service has steadily deteriorated. The reception staff have become increasingly discourteous. It seems one negative team member gradually infected the entire team's attitude, resulting in consistently abrupt and interrupting behavior. They frequently cut patients off mid-explanation and show no remorse when providing incorrect guidance. The situation has become utterly chaotic, especially post-Covid. Booking non-urgent appointments in advance is now impossible; you must call on the day. Despite dialing immediately when lines open, the queue is instantly full. My personal record is 28 call attempts in 75 minutes, only to be told no appointments remain. The receptionist even implied I was dishonest when I mentioned the persistent queue, which is absurd with 10 people waiting. They've eliminated emergency slots, routinely redirecting patients to the Selly Oak walk-in service. This approach is completely unacceptable. After four consecutive failed attempts to secure an appointment, I was forced to use the walk-in service, which ultimately rushed me to A&E. The Millennium Medical Centre receptionists displayed complete indifference to my escalating heart condition. The A&E staff adjusted my medication - a responsibility that should have been the GP's. When I subsequently tried confirming these changes, I encountered the same bureaucratic nightmare and was again redirected to the walk-in service. Previously, the GPs were tolerable when accessible. Now, not only are the receptionists rude and incompetent, but they also demonstrate a dangerous lack of concern for potentially serious medical symptoms. They're an unprofessional group who deserve termination, not their current salaries!

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