Millennium Medical Centre
Ce G. 4 years ago • From Google
Bad
Terrible medical practice with zero patient care
I've been a patient at this practice for over 20 years, and the decline has been dramatic. Initially, getting a GP appointment was straightforward and convenient. However, the quality of service has steadily deteriorated. The reception staff have become increasingly discourteous. It seems one negative team member gradually infected the entire team's attitude, resulting in consistently abrupt and interrupting behavior. They frequently cut patients off mid-explanation and show no remorse when providing incorrect guidance. The situation has become utterly chaotic, especially post-Covid. Booking non-urgent appointments in advance is now impossible; you must call on the day. Despite dialing immediately when lines open, the queue is instantly full. My personal record is 28 call attempts in 75 minutes, only to be told no appointments remain. The receptionist even implied I was dishonest when I mentioned the persistent queue, which is absurd with 10 people waiting. They've eliminated emergency slots, routinely redirecting patients to the Selly Oak walk-in service. This approach is completely unacceptable. After four consecutive failed attempts to secure an appointment, I was forced to use the walk-in service, which ultimately rushed me to A&E. The Millennium Medical Centre receptionists displayed complete indifference to my escalating heart condition. The A&E staff adjusted my medication - a responsibility that should have been the GP's. When I subsequently tried confirming these changes, I encountered the same bureaucratic nightmare and was again redirected to the walk-in service. Previously, the GPs were tolerable when accessible. Now, not only are the receptionists rude and incompetent, but they also demonstrate a dangerous lack of concern for potentially serious medical symptoms. They're an unprofessional group who deserve termination, not their current salaries!
I'm completely baffled by the term "doctors" used for this establishment. It's impossible to get anyone to pick up the phone. On the rare occasions someone does answer, they're incredibly..
Millennium Medical Centre
Mo F.
I've been a patient at this medical center for two decades but originally departed due to the receptionist team's poor demeanor. Against my better judgment, I re-enrolled about a year ago for..
Millennium Medical Centre
Rixta 8.
Complete nonsense, my psychiatrist claims they've transferred prescription duties for mental health medication to my general practitioner. When I ring up after being registered for nearly two..
Millennium Medical Centre
Sharon O.
Called to schedule a late-day consultation due to my work schedule, and was informed no evening slots were available for a fortnight! I took time off in the morning specifically to secure an..
Millennium Medical Centre
Kelann x.
Overall, the medical staff provide excellent care. However, the telephone system is problematic, with the practice's phone lines becoming immediately overwhelmed when they open. It's frustrating..
Millennium Medical Centre
Syrah G.
This surgery is exceptional: I've been a patient here for nearly a quarter-century. Despite battling metastatic cancer in my early 40s, from my initial GP visit at Millennium for a "lump" in Spring..
Millennium Medical Centre
Soli A.
Terrible customer support, zero effective communication and extremely poor service quality
Millennium Medical Centre
D P.
I've been a patient at this practice for nearly four decades and have always appreciated the professionalism of receptionists like Lisa, Gail, and Julia. However, the new receptionist is a complete..
Millennium Medical Centre
Kerry M.
I attempted to schedule a medical appointment and was instructed by the receptionist to telephone precisely at 8:15am. When I courteously explained that dropping off my children at school would..
Millennium Medical Centre
Silviu N.
This medical facility is completely overwhelmed with paracetamol and viral cases!!! Essentially, they have no clue how to provide proper patient care, and several of the newer physicians display an..
Millennium Medical Centre
Darren H.
Surgery outcome fell short of expectations, currently experiencing significant dissatisfaction
Millennium Medical Centre
H C.
After being called back for additional blood tests due to insufficient initial sample or an unchecked test box from my previous nurse appointment, the reception staff were, as always, courteous and..
Millennium Medical Centre
Katrina A.
Absolutely revolting. Four separate occasions I was assured of a return call, yet not a single person followed through. I cannot stand this company.
Millennium Medical Centre
brummie b.
The medical staff at the clinic were excellent and supportive, but the receptionist's attitude left much to be desired. The younger female receptionist with dark hair, in particular, came across as..
Millennium Medical Centre
Joanne W.
This medical facility is completely unfit to serve as a general practice due to their consistent failures and inability to handle basic communication. Patients are forced to line up outdoors from..
Millennium Medical Centre
Shelly A.
I award this medical practice a perfect rating. I have been a patient here for a quarter of a century. The practice is truly outstanding. I'm anxious about potentially relocating because I'm..
Millennium Medical Centre
Ms A.
Utterly appalling medical service. Wasted time standing in line only to be informed at 9:30am that there are zero appointments available for the day, no emergency slots, and no option to schedule a..
Millennium Medical Centre
Emma E.
Medical professionals are completely useless, constantly impossible to schedule with, and you'll waste half an hour sitting around just to be dismissed without any real help or care.
Millennium Medical Centre
Joshua B.
My partner has been seeing these physicians for more than a decade, and our toddler was also registered with them. Regrettably, they've been compelled to switch medical practices today. Securing an..
Millennium Medical Centre
Jay D.
Instructed to call at 8:15am, but upon attempting to do so, was informed to try again the following day due to being fully booked. This has been happening for four consecutive days now, and I've..
Millennium Medical Centre
Sarah M.