Limelight Health And Wellbeing Hub
KG
Kevin G. 3 years ago • From Google
Bad
I felt compelled to return and update my review with recent experiences. In May, I visited the surgery to collect a prescription, but they couldn't locate it after a 20-minute wait. They suggested I return the next day. Upon my return, the prescription wasn't ready and wasn't signed by a doctor, causing another 5-minute delay. In August, I submitted an online form at 8am to see a doctor. I received a text directing me to a pharmacist at Ayres Rd, but when my wife called, they knew nothing about it. At Limelight, I demanded to see the practice manager. I explained my symptoms and requested an immediate prescription, but was told the earliest appointment was in two weeks. When I explained I was traveling, they simply suggested I visit a walk-in center. Frustrated, I went to Trafford General and waited 3 hours but ultimately got the help I needed. On Monday, September 11th, I woke with breathing difficulties. I contacted Limelight at 8am, received a text saying they'd respond in two days, and was then sent an online questionnaire. I refused, wanting a direct doctor consultation. The receptionist called my wife, warning that not completing the form could delay my process. I received an ultimatum text giving me until 5pm to comply or have my request canceled. Consequently, I registered with another GP practice. I called my new GP on Friday, received a callback Saturday, and had my prescription sent immediately. What a stark difference. I genuinely feel sorry for Limelight's patients and strongly advise everyone to seek alternative care. It's an absolute nightmare with incredibly unprofessional staff. Utterly unacceptable service. I attempted to book a doctor's appointment online following a road traffic accident on Monday, March 13th, only to be told someone would contact me on Thursday, March 16th - three days later while suffering in agony and pain. This forced me to take four days off work, despite booking precisely at 8am. Where have all the Monday morning and evening appointments disappeared? Completely shocking service.
Josh Y.