LG

Lauren G. 2 years ago • From Google

Rating

Bad

Terrible medical practice with zero patient care

I had to persistently argue with a doctor to finally get blood tests, and it turned out I require lifelong medication. Booking appointments is nearly impossible, and their online services are completely unreliable, leaving me without access. I accidentally unregistered my child and had to re-register (which I only discovered while trying to book an appointment, as no information was provided). I submitted a complaint about the original doctor and received absolutely no response. They wanted me to redo blood tests, but I was told by a nurse that only a doctor could issue the form. After multiple phone calls attempting to pre-book a consultation, I was instructed to call in the morning. Eventually, I went in person and discovered that afternoon/evening receptionists are significantly more helpful than morning staff - they printed my blood test form without any issues. Overall, most staff demonstrate zero bedside manner, compassion, understanding, or empathy towards patients, which is appalling. To make matters worse, no one added my lifelong medication to my repeat prescriptions, so when they reissued it, I now have 18 months' worth. It's absolutely unbelievable how these individuals can be considered "care" providers - the irony is beyond comprehension!

Other reviews for Eastwood Group Practice