Brook Medical Centre
AB
Adrian B. 3 years ago • From Google
Bad
It's impossible to adequately express how terrible this medical practice is!! Getting a face-to-face doctor's appointment seems impossible. By Tuesday, we were informed that their sole physician is on vacation, and the locum doctor works remotely with zero available appointments this week. Two weeks ago, calling at 8am put me 12th in the queue, and by 8:15 they announced no more appointments, directing us to try again tomorrow. Today's nurse interaction was shockingly brief - a 5-second call where she curtly announced "you have an infection" and prescribed antibiotics before abruptly hanging up! My elderly father, 88 years old, has been seen just once in six years. He's been on long-term repeat prescriptions that require six-monthly reviews, but every time he requests a review, they completely dismiss him. The one time my mother managed to see a doctor about her persistently swollen and painful knee - after waiting months - the physician bizarrely wore hospital scrubs and didn't even examine her knee, simply advising her to monitor the condition. Incredibly, this was after months of ongoing pain. Bottom line: avoid this practice if you actually want meaningful medical attention.
Ocean G.