KA

K A. 4 years ago • From Google

Rating

Bad

Terrible medical practice with zero patient care

I've reluctantly been visiting this medical practice for several years, and their service has progressively deteriorated, particularly in the past two years. Waiting 45 to 60 minutes for an appointment only to be informed no slots are available is frustrating. They consistently fail to forward prescriptions to pharmacies despite claiming they will. The misinformation on my son's school allergy management plan is unacceptable and potentially dangerous. I've attempted to address these issues directly with the practice manager, but no meaningful changes have occurred. The reception staff display an attitude of superiority, acting as though assisting patients is an inconvenience. I strongly advise potential patients to steer clear of this practice. Their performance is entirely unacceptable and warrants a formal complaint to the Care Quality Commission.

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