KD

K D. 3 years ago • From Google

Rating

Poor

Terrible medical practice with zero patient care

Attempting to schedule an appointment with this medical practice is an exercise in futility. Even when following their own instructions to call early, securing a slot is nearly impossible. I endured a staggering 90-minute wait, only to be informed that all appointments were already booked. The automated system bizarrely requires you to select an appointment booking option, despite having no availability - a pointless and frustrating process. Should you miraculously manage to book an appointment, their record-keeping is equally problematic. They've been known to falsely claim they've communicated test results and consistently fail to document telephone consultations accurately. The staff's telephone manner is shockingly unprofessional. Several representatives are discourteous and abrupt, displaying a complete lack of empathy towards patients who may be experiencing significant medical anxiety. Their website boasts of compassionate care, but this appears to be nothing more than empty marketing rhetoric. I haven't witnessed any genuine compassion in at least five years. Fortunately, my family members are registered with a different practice, and I strongly recommend others do the same if they require serious medical attention. They desperately need to improve their telephone system. A simple solution would be to immediately communicate day-specific availability, such as announcing "Monday is for emergencies only" at the start of their recorded message.

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