Bramhall Village Surgery
Eimear M. one year ago • From Google
Bad
Terrible medical practice with zero patient care
I can't fathom how anyone with self-respect could tolerate working in this deplorable medical facility. Every interaction with BVS is a frustrating ordeal, from attempting to schedule a doctor's appointment (only to discover you'll be seeing a nurse practitioner) to obtaining test results delivered by an unqualified receptionist incapable of addressing follow-up inquiries. I was informed about arthritis indicators through mocking laughter! After requesting a meeting with the practice manager, I've been waiting three weeks with zero communication. Their interpersonal skills are utterly abysmal. The facility resembles an abandoned space, with unused furniture scattered throughout consulting rooms, and the medical staff appearing thoroughly demoralized and disheveled. I endured a 45-minute wait because they lacked the necessary equipment to examine my mole, with no courtesy update during my time in their dreary waiting area. Eventually, I was casually told the mole was insignificant and, with apparent satisfaction, informed that any dermatology referral would take 18 months and wouldn't be authorized. Customer-focused? Absolutely not - patients are treated like nuisances. Their front desk and phone handling are atrocious, with staff readily hanging up on anyone daring to voice a complaint. Remember, they receive patient registration funding, so consider taking your healthcare elsewhere.
I genuinely want to express my gratitude to the Village Surgery for their exceptional patient care in Bramhall. Compared to other medical practices I've experienced, this surgery truly stands out. I..
Bramhall Village Surgery
Sabrina N.
Exceptional customer care... truly experienced genuine compassion when I needed help most.
Bramhall Village Surgery
midya m.
Incredibly supportive and professional, they successfully resolved my problem following a deeply unsatisfactory encounter with Bramhall Park Medical Center.
Bramhall Village Surgery
Fletcher B.
The medical practice has implemented a new scheduling method that creates additional barriers for those less tech-savvy. For individuals like my mother who struggle with smartphones, securing an..
Bramhall Village Surgery
Zhaleh H.
The staff consistently demonstrate exceptional patience and kindness, especially when interacting with our young child.
Bramhall Village Surgery
Arthur H.
Helpful and considerate discussions that met my expectations.
Bramhall Village Surgery
A A.
Dr. Eley was exceptional! She put us at ease and delivered outstanding medical attention.
Bramhall Village Surgery
Savannah W.
Every time I visit this medical practice, I'm greeted with genuine empathy and understanding. The staff truly makes me feel valued, actively listening to my concerns and treating me with sincere..
Bramhall Village Surgery
Peter H.
Superb compassionate and comprehensive medical care. Having recently relocated from a larger clinic, I was initially apprehensive about the facilities here. However, my concerns were completely..
Bramhall Village Surgery
Google U.
Madeleine at the front desk is incredibly supportive and professional. Dr Goldspink is outstanding. Nevertheless, in my opinion, the nursing staff seems to be overburdened and has committed both..
Bramhall Village Surgery
lucy m.
Superb assistance from this establishment once more. I truly appreciate all of your efforts.
Bramhall Village Surgery
JJ S.
I've been unceremoniously removed from The Village Surgery, a practice I've been associated with since 1997, simply because we relocated a mere 160 metres beyond our previous address. Utterly..
Bramhall Village Surgery
M.G S.
I'm driven to write this glowing review like never before. Medical appointments have always been incredibly challenging for our family. With our autistic son, consultations have historically been..
Bramhall Village Surgery
Bramhall C.
We've recently joined this medical practice, and within just a few months, it feels like we've gone from bad to worse. Dealing with prescriptions is an absolute nightmare, constantly having to..
Bramhall Village Surgery
Eimear M.
I can't fathom how anyone with self-respect could tolerate working in this deplorable medical facility. Every interaction with BVS is a frustrating ordeal, from attempting to schedule a doctor's..
Bramhall Village Surgery
Ummar A.
Completely unhelpful medical guidance from a physician who showed zero genuine concern. I've been struggling with recurring cysts for an extended period, yet the doctor continues to reflexively..
Bramhall Village Surgery
Annas E.
I've been a patient at BVS for seven years, and their staff have consistently provided exceptional care. My former doctor dismissed my lipoma, leaving me in constant distress. BVS, however, listened..
Bramhall Village Surgery
Sarah R.
Recently relocated to this medical office, and I'm thoroughly delighted. The front desk staff are charming and accommodating, and the physicians are exceptional. Scheduling appointments has been..
Bramhall Village Surgery
David B.
I contacted the medical practice today regarding a slight health concern and was promptly scheduled for a consultation within hours. This isn't an isolated incident of such responsiveness. The care..
Bramhall Village Surgery
Anne B.
We recently needed to request a home visit for my aging father from our general practitioner. Dr Fitzpatrick arrived promptly that same day, carefully listening to every detail my dad shared. Her..
Bramhall Village Surgery
Delene S.