Wells Park Practice
BW
Bela W. 3 years ago • From Google
Bad
A practice that is undermining the reputation of the NHS and should not continue I required a medical document for legal purposes, but it was riddled with incorrect information. The practice manager initially refused to review it and only partially addressed my concerns after significant frustration. When they finally reviewed the document, it was done with complete disregard for tribunal deadlines and patient needs. The doctors do not personally write notes or reports; instead, administrators handle the work and deliberately manipulate information to protect their interests, completely ignoring patient requirements. Patient confidentiality appears to be non-existent. Moreover, there is no genuine willingness to thoroughly examine past medical records, as they consider it too much effort. They prioritize their own interests, with absolutely no concern for patient care. Insensitive medical staff, though I rarely needed more than two calls to address an issue. What is the purpose of this practice???? The Parliamentary and Health Service Ombudsman might provide assistance for those who cannot change surgeries and have no alternative options.
Althea W.