Lifeboat Quay Medical Centre
Zoe G. 3 years ago • From Google
Bad
Terrible medical service leaves patient frustrated
What an absolute farce of a medical practice.... I was placed on a waiting list two months ago for an implant procedure. Two weeks back, I was told I was next in line for scheduling. On Tuesday midday, I missed their call due to work and attempted to call back during my lunch break, spending 20 minutes on hold during my brief half-hour lunch. I tried three times that afternoon with no success. Wednesday's attempt revealed the slot was now fully booked. I explained to the receptionist that I was working when they originally called and argued that being at the top of a two-month waiting list should guarantee a saved appointment slot for working patients. Their response? Completely dismissive. This surgery is abysmal - constantly pushing e-consultations, sending contradictory emails about booking and doctor callbacks, with reception insisting their system shows conflicting information. I haven't seen my doctor in a year, not since having my baby. I've complained twice and received nothing but "it is what it is" responses, continually blaming COVID. How long can they maintain this unacceptable standard? I'm absolutely taking this further and will be filing an official report.
The medical staff exudes warmth and friendliness once you manage to see them. However, the journey to that point is fraught with frustration. Phone services are virtually unusable, with interminable..
Lifeboat Quay Medical Centre
M P.
I've repeatedly attempted to reach out to this medical practice without success, with emails left unanswered. Why, in this modern era, are staff taking an entire hour for lunch and completely..
Lifeboat Quay Medical Centre
holly g.
Disrespectful front desk staff. Completely dysfunctional website that consistently fails. Enduring over half an hour on hold, only to be informed of a 6-8 week waiting period.
Lifeboat Quay Medical Centre
Anonymouse
My GP for 23 years has left. The replacement I find to be young, arrogant and dishonest. Not comfortable with this practice any more.
Lifeboat Quay Medical Centre
Stephen M.
This practice is an absolute farce! The appointment booking process is ridiculously limited - you can schedule only online or in-person at the practice, but definitely not by phone! And that's where..
Lifeboat Quay Medical Centre
Debra B.
Excellent training experience. Quick scheduling. Superb overall service. Friendly personnel.
Lifeboat Quay Medical Centre
JRA J.
Disrespectful, incompetent, and technologically outdated. If you're not initially seeking a tinnitus consultation, you'll likely develop the condition while enduring their excruciating classical..
Lifeboat Quay Medical Centre
Robert R.
The merger with Adam Practice has precipitated an unprecedented decline in this surgery's quality, plunging it to abysmal depths that render even a zero-star rating excessively charitable. The..
Lifeboat Quay Medical Centre
Gareth D.
Absolutely dreadful medical practice. Extremely sluggish in addressing and exploring potential health concerns, and demonstrating a terrible inability to communicate effectively with external..
Lifeboat Quay Medical Centre
Helen A.
I wasn't receiving treatment at this medical facility, but I accompanied a friend to her appointment. While sitting in the waiting area, I witnessed an alarming interaction between an elderly..
Lifeboat Quay Medical Centre
daniel h.
Zero stars would be fitting. Clinical personnel appear adequate from what I've encountered, but the administrative side is utterly incompetent. I spent an hour on the phone twice and endured 30..
Lifeboat Quay Medical Centre
Sarah B.
I've had a truly positive experience with the medical team, particularly Dr. Pannell, who has shown exceptional care and understanding towards my daughter. Her compassionate approach has made a..
Lifeboat Quay Medical Centre
Ewa B.
I'm disappointed with the inability to book appointments by phone at the surgery. The online form is frustratingly lengthy, filled with irrelevant questions that have nothing to do with my specific..
Lifeboat Quay Medical Centre
Julie W.
A complete disaster of a procedure that left me desperately pleading for my essential medication... seriously, just avoid this at all costs
Lifeboat Quay Medical Centre
Zubair M.
Two years have passed, and I'm still left without clarity on the root of my medical issue. My interactions suggest a complete lack of motivation to investigate the problem, with patients forced to..
Lifeboat Quay Medical Centre
Claire W.
Outstanding experience. Despite my initial visit being for a blood draw with nurse Ann, she was incredibly attentive to my worries about my severely swollen ankles and proactively coordinated..
Lifeboat Quay Medical Centre
K 2.
If medical professionals aren't accessible and you're unable to provide assistance, what's the purpose? And if doctors are present but unwilling to help patients, what's the reason for your..
Lifeboat Quay Medical Centre
William K.
I appreciate the exceptional medical care available in Poole, with five dedicated physician practices serving the community. The doctors here consistently demonstrate a high level of expertise and..
Lifeboat Quay Medical Centre
Victoria S.
My dedicated doctor was a true lifesaver! A conversation about hormone replacement therapy sparked a series of probing questions that ultimately led to a colonoscopy referral, which uncovered cancer..
Lifeboat Quay Medical Centre
Patrick O.
I'm totally impressed with this medical practice - it's my family's go-to clinic. Dr. Nelmes and Sally Rogers are truly exceptional healthcare professionals. I believe Dr. Nelmes is the lead..
Lifeboat Quay Medical Centre
Adam L.