DW

Daniel W. 2 years ago • From Google

Rating

Bad

Terrible medical service leaves patient frustrated and helpless

The service here has typically been mediocre, but yesterday was absolutely ridiculous. I arrived for my appointment at 10:30 and expected my prescription to be immediately sent to Boots. After waiting two hours, I went to the pharmacy, but no prescription was there. When I called the doctor's office, the receptionist claimed they only send prescriptions after 4 PM, which I know is false since I've had them sent directly before. I returned to Boots after 4 PM, and still no prescription had been sent. Since it's Friday, I'm now forced to wait until Monday to get my medication because the doctor clearly overlooked it. Their incompetence is astounding. What if I were experiencing severe pain and desperately needed this prescription? I'd be left suffering the entire weekend without medication. Absolutely useless. When I called back on Monday, the doctor hadn't sent the prescription and wasn't even working that day. Completely incompetent.

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