Riverside Medical Centre
AB
A B. one year ago • From Google
Bad
Utterly disgraceful! My medical appointment was abruptly cancelled due to staff absence, accompanied by a dismissive message stating they would contact me to reschedule (after enduring weeks of waiting). Silence followed for over a fortnight, and upon calling, I was coldly advised to seek emergency services if truly urgent, otherwise just wait. Subsequently, I received a call offering an appointment in just over a week, which I accepted. However, upon arriving at the clinic, they claimed to have "no record" of the booking and essentially accused me of fabricating the appointment, insisting the staff member who called me "doesn't recall" our conversation. I was prevented from directly speaking with a manager and forced to wait 15 minutes while they consulted. Ultimately, I was told to return later that afternoon with slim hope of being seen. Effectively labeled a liar, I was left emotionally devastated and summarily dismissed. Completely unacceptable!
patricia s.