DM

Daniel M. 2 years ago • From Google

Rating

Bad

Terrible medical service that ignores patient needs

Absolutely appalling service. I submitted a request 6 weeks ago regarding an ongoing issue...complete radio silence, totally disregarded. Yesterday my wife made a request...zero response, no reply...when I called today, I was told to "take a picture of your throat" or visit the emergency room - what kind of ridiculous advice is that? It's no surprise emergency departments are overwhelmed because general practitioners are unwilling to do their basic job. After my wife called me in tears, struggling to swallow, I contacted the surgery, who initially claimed no appointments were available. Magically, after I highlighted their disgraceful service, an appointment suddenly appeared. Upon seeing a nurse, it was discovered she has a severe throat infection...and the surgery was content to leave a distressed woman in tears? I was informed that any complaint must be submitted in writing...but given their clear lack of concern for patients' medical needs, why would I believe they would even read my complaint? They'll likely ignore it just like everything else. Once again, a disgusting disregard for people's healthcare requirements.

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