AT

Arif T. 2 years ago • From Google

Rating

Bad

Terrible medical service that left me completely frustrated

I cannot believe how terrible this surgical practice is! Their communication is abysmal - they'll leave a voicemail and then when you attempt to return the call, it takes three entire days to reach anyone. And even when you finally connect, you get disconnected mid-conversation! Their appointment management is equally frustrating. If they need to reschedule, they simply cancel your slot, book a new date, and leave a message. Then when you call back to explain your availability issues, they act completely bewildered. Apparently, they assume patients have nothing but free time. The nursing staff are unprofessional, making presumptions about patients without actually asking any meaningful questions. They ramble on without listening. I'm absolutely fed up with their incompetence. I wish they would bring Dr. Kaur back from retirement! Things ran so much more smoothly under her leadership.

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