West Quay Medical Centre
DP
David P. 2 years ago • From Google
Bad
If I could give zero stars I also would. The experience I have had today with this surgery is absolutely repulsive. If I were a frequent caller or someone repeatedly seeking medical attention for trivial matters, I might understand their attitude. My son has been experiencing a condition for several weeks. I deliberately waited before reaching out, believing that was the responsible approach. When I called, the receptionist essentially criticized me for not booking an appointment earlier in the morning and waiting until the afternoon. I explained that I wanted to confirm the issue's persistence before contacting them. She suggested the problem probably isn't considered an emergency and that I'd only receive a doctor's call if deemed critical, otherwise I'd need to call back in the morning. An hour later, the doctor called, and after I described the situation, I was told that if the condition has persisted, it's likely not serious or urgent - which I partially agreed with. However, I referenced numerous cases where medical issues were overlooked and became life-threatening. When I shared these concerns, I was essentially reprimanded about potentially misusing emergency appointment slots. Excuse me, but your reception staff were the ones who forwarded my information and indicated the doctor would determine callback necessity. Perhaps better internal communication is needed or you should consider expanding your staffing. It's evident you cannot manage patient demand, and this shouldn't become the patients' problem or make us feel like we're inconveniencing you. I'm utterly disgusted by the service... so substandard that I wish I could give zero stars.
David P.