CV

Carmen V. 6 years ago • From Google

Rating

Bad

Terrible medical service with dangerous and unprofessional staff

I feel compelled to share my frustrating experiences with this establishment, having encountered 4 negative interactions out of 5 total visits. Initially, they caused significant harm to my partner by providing incorrect medical guidance, resulting in a Christmas Day emergency where his eardrums were damaged. The subsequent month was spent managing pain, infection, and recovery through a regimen of antibiotics and medication. The receptionist demonstrates complete incompetence. She directed me across the street to a location with no available appointments, then became irritated when I returned to address my original appointment - which she hadn't even properly verified. Her attitude suggests she's questioning why she should even care about managing appointments. She should consider finding alternative employment if she cannot handle basic customer service tasks. During another visit, I arrived at 10:25 for a 10:30 appointment, only to be told I was late at 10:20. Despite this not being my fault, I was denied entry. Working night shifts, I had limited sleep to attend this appointment. The replacement receptionist claimed a misunderstanding and refused responsibility. When I requested practical solutions like written confirmations or reminder texts, I received a blank, unhelpful response. Their inability to manage simple scheduling is astounding. Each visit leaves me utterly frustrated, especially considering the taxes we contribute to support such services. Truly disappointing.

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