LW

Liz W. 2 years ago • From Google

Rating

Bad

Terrible medical service with dangerous prescription errors

I contacted the medical practice on Wednesday, December 6th about an error with my prescription - they mistakenly reduced one of my medications by half instead of increasing it! Initially, I was assured I would receive a callback. After not hearing back, I submitted an e-consult form on Friday morning and was promised communication by 6:30pm Monday. As of Tuesday at 10:30am, I still have not received any response and have had to phone them again, waiting for a resolution. They claim patient health is their priority? If you're seeking a healthcare provider in Southampton, steer clear of this practice. Their lack of communication and apparent disregard for patient care is unacceptable.

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