Woodland Avenue Practice
SJ
Sara J. 4 years ago • From Google
Bad
Utterly unacceptable medical practice. They've clearly overextended their capacity. Every encounter with this clinic follows the same frustrating pattern. Most recently, after waiting 40 minutes, I finally received a return call from the physician. The receptionist initially suggested expecting a call in the afternoon, but I received one at 9am. The call was so brief that it barely registered, disconnecting instantly despite my phone being in my hand. Upon immediately redialing, I endured another 20-minute wait, only to be told they were too overwhelmed to provide a callback. Their suggestion was to contact 111 if I was genuinely worried about my 8-week-old baby - which is completely absurd, considering they themselves prescribed medication for my son just two weeks ago and explicitly instructed me to follow up if no improvements occurred. This is the very reason for my original call. The entire experience is nothing short of deplorable.
Anika N.