Carpenters Practice
MS
Mike S. one year ago • From Google
Bad
Simply unacceptable. If you're unwell and require medical attention, there's a significant chance you'll struggle to obtain help within a reasonable timeframe. Telephone staff will abruptly terminate calls after an hour-long wait, eliminating your chance of assistance for the day. This happened two consecutive days. If it's urgent, you're essentially advised to go to the emergency room. Want to speak with a manager? Expect a promised callback. There's a functional app for tracking communications, at least. However, even if you manage to connect with a doctor, they might attempt to dismiss your concerns, reading from a script about an unrelated condition, forcing you to desperately cling to the call to prevent being brushed off for another day of suffering and helplessness. They might ultimately decide not to provide any update, leaving you in uncertainty. Getting ill means playing a daily lottery and essentially begging for help. Today, I believe I finally received a potential diagnosis to move forward, but I'm still waiting to speak with manager Jack. I hope they informed you of my need to communicate. Substantial improvements are urgently required, and it's clear I'm not alone in experiencing these systematic failures.
Dimitar Y.