Ossett Surgery
Tony B. 2 years ago • From Google
Bad
Terrible medical service with no hope of improvement
Getting an appointment is nearly impossible. When you finally secure one, you're assigned a random doctor unfamiliar with your medical history who rushes through the consultation. It took me four years to receive a diagnosis after repeatedly reporting my pain, significantly reducing my treatment prospects. I've been attempting to book an appointment all week for my 10-year-old son suffering from a persistent, severe cough. Consistently, I cannot connect with the surgery. On the rare occasion I do reach someone, I'm told all slots are filled and they're overwhelmed. Their suggestion? Try the walk-in centre (with enormous waiting times - is this what my tax contributions fund? Being directed to wait five hours in a crowded waiting room) or call 111. It's no surprise hospitals and the NHS are overburdened when patients cannot access basic medical care. Continuously allowing population growth and constructing new housing developments without expanding medical facilities is utterly ridiculous. I'm seriously considering relocating due to the area's abysmal healthcare provision. Someone must be held accountable for this healthcare disaster. During my childhood, doctors would visit patients at home. Those compassionate days are long gone, despite remarkable technological advances over three decades. We're regressing, allowing our most critical services to disintegrate. My frustration and anxiety about the current healthcare system in Ossett are indescribable. The service is appalling, and without accountability, this decline will persist. Our collective future and our children's well-being are at risk when these fundamental issues remain unaddressed. If the current system cannot manage patient volume, the leadership must urgently advocate for additional local medical facilities. Someone on the administrative board must take responsibility and drive meaningful change. People and children are suffering needlessly.
Ever since the merger, scheduling has become an absolute nightmare. The moment the phone lines become available, I dial immediately, only to find myself stuck at number 56 in the queue. By the time..
Ossett Surgery
Philip B.
Getting a slot with this place is practically impossible. While their service might be top-notch during an actual appointment, I can't confirm that since scheduling seems like an insurmountable..
Ossett Surgery
lesley b.
What a fantastic establishment. I was experiencing significant nervousness upon arrival and initially went to the incorrect area. The front desk employee was incredibly compassionate and supportive...
Ossett Surgery
Janet Madden
Only ever had one issue in all the years with this practice & was very disappointed with the outcome but that was several years ago. Always dealt with in a sympathetic manner and had the..
Ossett Surgery
Pascale W.
Managed to secure a convenient appointment for our influenza vaccination without much hassle or waiting.
Ossett Surgery
joanne b.
Submitted paperwork to a company on December 20th, 2023, and immediately handed over to reception. Received a phone call on January 10th, 2024, informing me of an incorrect form submission. They had..
Ossett Surgery
Rebekah S.
The sonographer displayed an utterly unacceptable level of rudeness and unprofessionalism, making me feel completely degraded as a patient. My appointment was mysteriously cancelled after I inquired..
Ossett Surgery
Adam N.
I consulted a locum physician at Ossett Surgery recently regarding ongoing symptoms that were causing me distress. When I tentatively raised the possibility of MS, she callously ridiculed and..
Ossett Surgery
Tracey C.
The option to be contacted back is a fantastic feature. The facilities are spotless, and every staff member is friendly and eager to help. We're fortunate to have our National Health Service and..
Ossett Surgery
barry I.
During my consultation with Dr Johnson about my COPD, he attentively listened to my concerns and promptly organized a home visit for me. Jenny Eastwood was the healthcare professional who came to..
Ossett Surgery
Michelle D.
Absolutely appalling treatment making me wait outdoors with an unwell infant, well past his scheduled consultation time - now 12 minutes overdue! This level of service was never an issue before..
Ossett Surgery
Angela B.
This healthcare facility is completely inadequate. I desperately needed a nurse to address an infection, but was dismissively redirected to a walk-in centre since no appointments were available for..
Ossett Surgery
Graham W.
During these challenging circumstances, I'm genuinely impressed by the ease of scheduling an appointment. I'm truly grateful that following my accident, I secured a same-day consultation and..
Ossett Surgery
Carol C.
I've been a patient at this medical practice for more than 12 months, and my partner and I have consistently received top-notch care. We've never had trouble scheduling appointments when needed. We..
Ossett Surgery
NICOLA A.
The front desk personnel and healthcare team at this clinic are truly exceptional. They demonstrate remarkable compassion, warmth, and support in everything they do.
Ossett Surgery
Gary S.
The staff here represent the absolute pinnacle of inefficiency. Should I ever be scheduled for another appointment at this facility, I will categorically decline. This epitomizes the most abysmal..
Ossett Surgery
Mrs B.
I've consistently been able to secure an appointment whenever needed. When I call to request a callback, they inquire about my medical concern. If all slots are taken, they check if my situation is..
Ossett Surgery
Mark O.
Fantastic support and attention, with special appreciation to Dr Mistry for referring a client to Red Sage Holistic Therapies for Solution Focused Hypnotherapy. The patient's progress has been truly..
Ossett Surgery
Don m.
Avoid this procedure if the staff lacks basic interpersonal communication abilities or empathy for patients 😡
Ossett Surgery
Andy c.
Got a text about scheduling a diabetes phone consultation, but they can't book me for another 5 weeks. Absolutely appalling service - if I were seriously unwell, I could be dead by then. Definitely..
Ossett Surgery
Claire W.