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Aundré D. 3 years ago • From Google

Rating

Bad

Terrible medical service with no sense of urgency

On 6/09/2022, I rang the medical practice to schedule an appointment for my girlfriend, following their request for her to book urgently due to medication review needs. Initially, I was informed that all appointment slots were fully booked and was instructed to call back on 12/09/2022. Despite the apparent urgency of the situation, I reluctantly agreed to wait. When I called back on Monday, I endured nearly 20 minutes on hold before hanging up due to work commitments. After making three additional calls, each involving approximately 20 minutes of waiting, I finally reached a receptionist who simply told me to try again next Monday. Even after detailing the critical nature of the appointment and its supposed urgency, the receptionist merely offered a generic apology for any inconvenience. I am absolutely astonished and deeply frustrated that an appointment deemed urgent by the surgery itself appears to be treated with such apparent indifference. The level of service provided is completely unacceptable and has left me thoroughly disgusted.

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