Silver End Surgery
ZZ
Zak Z. one year ago • From Google
Bad
My partner attempted to schedule a doctors appointment via the new Evergreen app at 8:20am, but the app indicated the booking form was unavailable. He then used the NHS app to contact the surgery, only to receive a message stating he could no longer use the NHS app and must try the Evergreen app the next day, despite someone at the surgery being able to respond through the NHS app. He called the surgery to explain that the Evergreen app showed the form as unavailable at 8:20am, and he simply wanted a medication review to avoid running out of critical medication. The receptionist was extremely unhelpful and dismissive, insisting he try again the next day. My partner highlighted that appointments vanish within 20 minutes and he just needed a future slot to manage his medication. When he requested to speak with the practice manager, the receptionist abruptly hung up. Attempting to resolve the issue in person, my partner visited the surgery and was threatened with police intervention if he didn't leave, with the surgery only accepting written complaints. It's completely unacceptable that no appointments are available within a 20-minute window, and patients are constantly told to retry the following day without success. Appointments can only be booked for the same day, regardless of the urgency. Anyone seeking a GP appointment should avoid this surgery. The receptionists and doctors are consistently rude, and patients never know which locum doctor they'll see. Those with ongoing conditions must repeatedly explain their medical history to different physicians. Attempting to schedule a follow-up appointment is nearly impossible, as you're forced to use the app for emergency slots only. The surgery appears solely focused on meeting emergency appointment targets. Patients with chronic conditions or requiring regular medication reviews are made to feel burdensome. The lack of empathy and basic politeness is astounding. It seems the surgery couldn't care less about patient care, making individuals feel guilty for needing medical attention.
Zak Z.