St Peter's Surgery
Roxana P. 3 years ago • From Google
Bad
Terrible medical service with zero patient care
My 4-year-old developed a severe cough, and as a last resort, I decided to seek professional medical advice after exhausting all home remedies. I attempted to secure an appointment by calling the moment they opened. At 7:57, an automated system rejected my call, claiming the service wasn't available. Mysteriously, by 8:00, I was 30th in the queue. How is it possible to have over 30 calls in just one minute? Their technology seems suspiciously sophisticated. After waiting over 40 minutes, someone answered and simply stated they were fully booked. I must emphasize this isn't a small village practice with limited patients, but a town medical center. What infuriated me further was the receptionist's complete lack of professionalism. She hastily tried to end the call without listening to my concerns. Only when I mentioned my child's age did her attitude slightly shift, suggesting I call 111. Their approach is consistently unhelpful - every interaction ends with "call back tomorrow" and doctors who seemingly rely more on Google than medical expertise. Their complaint process is equally frustrating. You can't even submit feedback online and must appear in person. They can't accommodate emergency patients but expect you to physically visit to lodge a complaint. I attempted to update my personal details, completed all required paperwork, and was assured changes would be processed within a week. Surprisingly, three months later, they contacted me requesting additional passport documentation. I strongly advise anyone, especially parents, to avoid this practice. Their incompetence and attitude are absolutely unacceptable.
Absolutely the most terrible general practitioner practice! Scheduling an appointment is a nightmare - there's never availability, and ironically, even when you secure a slot, the waiting room..
St Peter's Surgery
Sarah M.
This medical practice has devolved into a complete farce, with scheduling an appointment being virtually unattainable. The front desk staff are commendable and blameless, but the physicians are..
St Peter's Surgery
Cornelia P.
Getting medical help is impossible with this system. I'm dealing with critical health issues but can't secure a doctor's appointment. The only way to try is calling precisely at 8 am, and even then,..
St Peter's Surgery
Jenine S.
Exceptional medical staff and healthcare professionals. Unfortunately, the front desk personnel demonstrate a distinct lack of courtesy and professionalism.
St Peter's Surgery
tracey l.
I would give zero stars if possible, but one is the minimum. I'm utterly frustrated with this medical practice. My daughter sought advice from the pharmacist about my granddaughter's conjunctivitis,..
St Peter's Surgery
Koulla K.
Absolutely worthless, I'd rate this a big fat zero if the system allowed me to drop that low.
St Peter's Surgery
nugrox n.
Absolutely abysmal medical practice. They fall short of even the most basic standards, and I'd give zero stars if I could. Without a doubt, the most disappointing general practitioner I've ever..
St Peter's Surgery
Calvinist B.
Medical staff failed to notify me about an upcoming medication review, resulting in my prescription being unavailable at the pharmacy. As a consequence, I was forced to cope with my health condition..
St Peter's Surgery
Lee P.
What was once an excellent medical practice has unfortunately deteriorated, with scheduling now requiring a 2 to 4 week wait just to secure a simple telephone consultation.
St Peter's Surgery
R R.
Zero stars, and they're fortunate to even get one. I'm bewildered how this establishment continues to operate with such terrible customer service and the receptionist's appalling demeanor. I was..
St Peter's Surgery
Luke L.
Constantly overbooked with zero availability for scheduling, they're pushing phone consultations instead of in-person visits. It's unbelievable how our tax money is being spent when we can't even..
St Peter's Surgery
Huraira K.
This is absolutely one of the worst medical experiences I've ever had. I called precisely at 7:59am and within 59 seconds, I was put on hold at 14th in line. The next day, I fortunately booked a..
St Peter's Surgery
margaret b.
Securing a consultation with a general practitioner is incredibly challenging, with appointment availability being far from satisfactory. When I've successfully booked a slot, the physician has been..
St Peter's Surgery
Rizwana A.
Absolute worst general practitioner I've ever encountered. Completely incompetent and unprofessional.
St Peter's Surgery
Xander U.
Utterly unacceptable conduct from the reception employees, using profane language during a phone call. These are the individuals meant to provide assistance, yet they choose to mock and verbally..
St Peter's Surgery
L•E•O•N•A -.
What a complete farce of an establishment.
St Peter's Surgery
Kacper P.
Absolute bottom of the barrel medical facility. Securing an appointment is virtually impossible, with 111 being the sole gateway and morning calls starting at 07:59 resulting in either technical..
St Peter's Surgery
Steve O.
Obtaining a repeat prescription feels like an unattainable dream. I spent an eternity on hold, over half an hour, only to hear a recorded message stating I was first in the queue - clearly..
St Peter's Surgery
Linda L.
On March 11th, I had a positive encounter with excellent service. The doctor was highly professional, and overall, the visit was satisfactory. Following up on my previous review from April 7th, I..
St Peter's Surgery
Hania A.
Each attempt to request my recurring prescription turns into a frustrating ordeal, consuming between 38 minutes to a full hour just waiting for any staff member to acknowledge or assist me.
St Peter's Surgery
Ladislava V.