St Peter's Surgery
Roxana P. 3 years ago • From Google
Bad
Terrible medical service with zero patient care
My 4-year-old developed a severe cough, and as a last resort, I decided to seek professional medical advice after exhausting all home remedies. I attempted to secure an appointment by calling the moment they opened. At 7:57, an automated system rejected my call, claiming the service wasn't available. Mysteriously, by 8:00, I was 30th in the queue. How is it possible to have over 30 calls in just one minute? Their technology seems suspiciously sophisticated. After waiting over 40 minutes, someone answered and simply stated they were fully booked. I must emphasize this isn't a small village practice with limited patients, but a town medical center. What infuriated me further was the receptionist's complete lack of professionalism. She hastily tried to end the call without listening to my concerns. Only when I mentioned my child's age did her attitude slightly shift, suggesting I call 111. Their approach is consistently unhelpful - every interaction ends with "call back tomorrow" and doctors who seemingly rely more on Google than medical expertise. Their complaint process is equally frustrating. You can't even submit feedback online and must appear in person. They can't accommodate emergency patients but expect you to physically visit to lodge a complaint. I attempted to update my personal details, completed all required paperwork, and was assured changes would be processed within a week. Surprisingly, three months later, they contacted me requesting additional passport documentation. I strongly advise anyone, especially parents, to avoid this practice. Their incompetence and attitude are absolutely unacceptable.
Attempted to contact the medical practice, but phone lines become unresponsive prior to their stated closing hour, making communication impossible and creating significant frustration with their..
St Peter's Surgery
tracey l.
I would give zero stars if possible, but one is the minimum. I'm utterly frustrated with this medical practice. My daughter sought advice from the pharmacist about my granddaughter's conjunctivitis,..
St Peter's Surgery
Lottie L.
I've been struggling to secure an in-person consultation for ages. Managing healthcare for my three kids has been incredibly challenging, and I've basically given up on addressing my own medical..
St Peter's Surgery
Fiza A.
Visited the clinic for my seasonal influenza immunization, and the front desk staff were incredibly warm and friendly. The healthcare assistant administering the shot was equally delightful. The..
St Peter's Surgery
Lisa C.
This procedure consistently meets all of my complex medical requirements with remarkable reliability.
St Peter's Surgery
Merdus K.
They strictly enforce punctuality for patients, yet ironically have no problem keeping clients waiting for extended periods. Their professionalism is questionable. Each visit guarantees a..
St Peter's Surgery
Bryn P.
The single star is solely granted because they managed to pick up the phone. A complete and utter embarrassment of a healthcare establishment! My partner was promised a return call during the day,..
St Peter's Surgery
M K.
This general practice is far from satisfactory. Compared to the clinics in central London, they fall short of expectations. Despite being a patient here for half a decade, I've struggled to secure..
St Peter's Surgery
Andrea W.
Extremely disappointing service where scheduling an appointment seems impossible. They insist on using an app that's far from user-friendly. When I finally managed to get in, the doctor conducted a..
St Peter's Surgery
Susan S.
Just like other medical procedures nowadays, the waiting area was nearly empty due to the lack of in-person consultations. I had an appointment with a nurse.
St Peter's Surgery
Tristion T.
This facility deserves zero recognition - it's absolutely dreadful. Anyone contemplating treatment here should steer clear, as their service is abysmal and they show zero concern for patient..
St Peter's Surgery
Steve O.
Obtaining a repeat prescription feels like an unattainable dream. I spent an eternity on hold, over half an hour, only to hear a recorded message stating I was first in the queue - clearly..
St Peter's Surgery
D D.
Service quality has drastically deteriorated following the COVID-19 pandemic! Securing in-person consultations has become a major challenge! Receptionists act like impenetrable barriers blocking..
St Peter's Surgery
Hania A.
Each attempt to request my recurring prescription turns into a frustrating ordeal, consuming between 38 minutes to a full hour just waiting for any staff member to acknowledge or assist me.
St Peter's Surgery
Gareth s.
Customer service is nonexistent, scheduling a doctor's appointment is a nightmare, and the overall quality has seriously deteriorated. They're completely unhelpful when you actually require..
St Peter's Surgery
Jenine S.
Exceptional medical staff and healthcare professionals. Unfortunately, the front desk personnel demonstrate a distinct lack of courtesy and professionalism.
St Peter's Surgery
Adrian O.
How can it be that despite being 11th in line, no time slots are open? The medical professionals are skilled, but the scheduling infrastructure is seriously lacking.
St Peter's Surgery
Angel Z.
I've been a patient at this surgery for years. Once, I might have defended them without hesitation, but those days are clearly behind me. Attempting to book an appointment is an exercise in..
St Peter's Surgery
CiMonRolls C.
Scheduling a consultation here is an absolute nightmare. No matter how hard I try, securing a time slot seems completely unattainable. The booking process is incredibly frustrating, and I've been..
St Peter's Surgery
Jane C.
This medical practice is absolutely the least supportive I've encountered. When patients require medical attention, they should be able to see a doctor, not be confronted with an impenetrable..
St Peter's Surgery
Chloe G.