Malzeard Road Medical Practice
AR
Amir R. 3 years ago • From Google
Bad
Utterly appalling and highly unprofessional service. After weeks of struggle, I finally secured an appointment for my son, but only after enduring multiple unnecessary phone consultations when an in-person examination was clearly required. I was forced to contact 111 just to get a proper appointment. Upon referral to our son's surgery, the receptionist initially misinterpreted the referral letter, making her own incorrect assumptions. Only after we insisted she carefully read the document did she acknowledge it was indeed an appointment request. Today's visit was equally frustrating - they mandated face mask wearing without consideration for potential breathing difficulties. When challenged, the doctor used manipulative tactics, threatening to refuse treatment if my son didn't comply, stating bluntly, "If you don't put on a mask, I won't see your son." The physician, Dr. Saleem, demonstrated a complete lack of professional compassion and medical understanding.
lillian r.