Church Street Practice
SS
Skeleton_wolf S. 2 years ago • From Google
Bad
They apparently believe that after submitting a telephone appointment request, I should spend the next 2-4 weeks passively waiting for their call. Despite providing a specific time and date, they consistently fail to contact me as promised. Attempting to reach them by phone results in being placed on hold for at least an hour, with no guarantee of a helpful resolution. I submitted an online appointment request for a critical matter, and they assured me of a Wednesday morning callback. I vigilantly monitored my phone throughout Monday, Tuesday, and Wednesday, only to receive a call Thursday evening when I was unavailable. Their voicemail promised a follow-up, which never materialized. Over a week and a half has passed with no communication. I'm aware of others who have struggled for weeks trying to secure telephone appointments, only to be called during work hours after explicitly stating their unavailable times. The doctors then refuse to reschedule or send condescending messages implying the patient's lack of commitment. They claim to be busy, yet somehow never manage to connect with patients. They seem oblivious to the fact that patients have professional and personal responsibilities. Their patient care is clearly lacking. Even when I finally secure an appointment, they disregard crucial medical concerns and instead focus solely on prescribing medication.
denise f.