ST

Sophie T. 3 years ago • From Google

Rating

Bad

Terrible mental health service with zero compassion

I would absolutely rate this zero stars if possible!! The front desk staff are incredibly discourteous and their leadership is equally terrible… I've been battling mental health challenges for years and when I called, I was informed I'd need to wait an entire month for an appointment. Upon calling again, they attempted to compel me to see a different physician, insisting I have no alternative if I want treatment. Then I received a call from management, JAMES FOSTER, who accused me of being disrespectful and rude, claiming they have hundreds of patients with anxiety but I'm somehow the only one causing problems. He even stated they have witnesses who heard my conversation with the receptionist, which immediately reveals that our calls are absolutely NOT confidential! It's abundantly clear they lack proper training for handling patients with mental health issues, and I find their entire approach completely unacceptable. Even months later, they continue to penalize me for this review and my previous complaints about them cancelling and redistributing the appointments I desperately need.

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