St Stephens Gate Medical Practice
Sophie T. 3 years ago • From Google
Bad
Terrible mental health service with zero compassion
I would absolutely rate this zero stars if possible!! The front desk staff are incredibly discourteous and their leadership is equally terrible… I've been battling mental health challenges for years and when I called, I was informed I'd need to wait an entire month for an appointment. Upon calling again, they attempted to compel me to see a different physician, insisting I have no alternative if I want treatment. Then I received a call from management, JAMES FOSTER, who accused me of being disrespectful and rude, claiming they have hundreds of patients with anxiety but I'm somehow the only one causing problems. He even stated they have witnesses who heard my conversation with the receptionist, which immediately reveals that our calls are absolutely NOT confidential! It's abundantly clear they lack proper training for handling patients with mental health issues, and I find their entire approach completely unacceptable. Even months later, they continue to penalize me for this review and my previous complaints about them cancelling and redistributing the appointments I desperately need.
An extremely discourteous male front desk staff member I just interacted with via telephone call
St Stephens Gate Medical Practice
Maxine F.
I've been seeing this physician for more than 15 years, and they have consistently given their utmost effort 😀
St Stephens Gate Medical Practice
Tom W.
I rarely reach out to my general practitioner, but yesterday I urgently needed assistance. I articulated the critical nature of my condition and its profound effects on both my physical and mental..
St Stephens Gate Medical Practice
Yvonne C.
I recently underwent cataract surgery, and the entire team was incredibly supportive and welcoming, helping me feel calm throughout the process. In the operating room, the surgeon and nursing staff..
St Stephens Gate Medical Practice
Hannah A.
An absolutely top-notch medical practice that truly stands out - the physicians and nursing team are exceptional, but what really sets this place apart is their incredibly helpful and professional..
St Stephens Gate Medical Practice
jo r.
I want to express my heartfelt gratitude to the entire team at this medical practice for their exceptional support throughout my treatment. From the welcoming reception staff to the outstanding..
St Stephens Gate Medical Practice
Kerstinhermine W.
The service is utterly abysmal. What was once a decent practice has now become impossible for booking a female physician. Despite having private coverage and simply needing a referral, I've been..
St Stephens Gate Medical Practice
Ian P.
Kieran demonstrated exceptional customer service while working at the reception desk, providing us with support that far exceeded our expectations. We are truly grateful for his outstanding help...
St Stephens Gate Medical Practice
FluffyDressingGown F.
Exceptional assistance. With an upcoming surgical procedure, I required my second Covid vaccination. After discussing my circumstances with Jane, she promptly facilitated scheduling my jab for that..
St Stephens Gate Medical Practice
david Y.
Jennifer experienced absolutely top-tier care during her recent bilateral cataract surgery over the past several months. Despite being wheelchair-bound, she was consistently treated with remarkable..
St Stephens Gate Medical Practice
Valy J.
My encounter with a male receptionist this afternoon was extremely frustrating. He was completely unhelpful when I tried to obtain a repeat prescription for a critical medication that I had ordered..
St Stephens Gate Medical Practice
Caroline C.
Prompt, supportive, and lucid service. Much appreciated!
St Stephens Gate Medical Practice
Andy D.
I arrived at the surgery for my covid vaccination and attempted to check in on the screen, but the system failed to locate my information. Upon seeking clarification from the receptionist, I was..
St Stephens Gate Medical Practice
David M.
I've been receiving medical care at Newmarket Road and subsequently St Stephens Gate for quite some time. The service and patient care have consistently been exceptional. Dr Copson is truly an..
St Stephens Gate Medical Practice
Sue S.
Struggling to secure a Covid testing slot is incredibly exasperating and time-consuming.
St Stephens Gate Medical Practice
Andy P.
What was once a top-notch medical practice has now deteriorated significantly, using Covid as a convenient pretext to implement GP lifestyle improvements at patients' expense. The service has become..
St Stephens Gate Medical Practice
Elizabeth W.
During a recent health incident involving an allergic reaction, I experienced exceptional treatment from the entire St Stephens Gate medical staff. Dr Healy, who was on duty, along with Laura the..
St Stephens Gate Medical Practice
Debbie C.
I've been a patient at St Stephens Gate Medical Practice for nearly four decades, witnessing its journey from a small surgery on Unthank Road to its current medical centre location. Throughout this..
St Stephens Gate Medical Practice
Hilary W.
The front desk staff demonstrate a composed and courteous demeanor. The general practitioners I've consulted are consistently compassionate and attentive, with the same holding true for the nursing..
St Stephens Gate Medical Practice
Monika D.
Welcoming employees who are consistently eager to provide support and guidance.
St Stephens Gate Medical Practice
Tristan P.